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Email: info@iiea.co.ke

The newly developed Claims Technical Skills Units expand the training opportunities available to insurance professionals, allowing them to focus on the specific skills they wish to develop in the areas of managing and settling insurance claims.

With the flexibility to study where and when best suits, the Skills Units are formally recognised, delivered online and completed in just five weeks (comprising four weeks of learning and one week of assessment per unit).

Units are built around case-based interactive scenarios that are directly applicable to the workplace. At the conclusion of each unit, learning is assessed through the application of knowledge to real-world scenarios that reflect situations commonly experienced by insurance professionals. For unit-specific information and to enrol, select the below unit/s most relevant to your requirements.

Pre-requisites

None

Price

AUD $450.00 per unit

 

CL10001-15 Receive and record or register a claim

This unit provides the skills and knowledge required to efficiently receive, record and register a client’s claim.

The unit is aimed at insurance claims professionals who work in small or large insurance businesses dealing with retail and / or commercial clients. It will develop the analytical, administration and communication skills needed to receive, record and register a client’s claim as well as those required to estimate the value of the claim and provide advice about potential reinsurance.

Learning Outcomes

On completion of this unit students will be able to effectively:

• receive a client’s claim
• record and register a client’s claim
• estimate the potential value of the claim
• determine if reinsurance is required
• estimate the potential value of reinsurance and advise the reinsurer
• create and maintain all relevant documentation and files.

Competencies

• FNSISV306 Receive and record or register a claim

Price

AUD $450.00

Duration

Skills Unit (5 weeks)

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 2 case-based interactive scenarios.

CL20001-15 Analyse insurance claims

This unit provides the skills and knowledge required to receive, investigate, analyse, document and determine the validity of a client’s insurance claim. It is aimed at insurance claims professionals who work in small or large insurance businesses dealing with retail and / or commercial clients.

Developing their research, critical thinking and communication skills, students will learn how to efficiently collect and collate all applicable information relating to a client’s claim. During this process, they will identify and obtain any new information required while maintaining strict confidentiality.

The unit will also cover the importance of investigating a client’s claim to determine its validity and eligibility in relation to the client’s insurance policy. Students will be taught how to effectively create and maintain documentation as well as how to communicate with the client and all other internal and external stakeholders throughout the claims process.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• obtain, investigate and collate all information on a client’s insurance claim
• analyse and determine the validity of a client’s insurance claim
• develop and maintain applicable business reports and records
• communicate the status of the claim and other applicable information to all relevant stakeholders.

Competencies

FNSISV405 - Analyse insurance claims

Price

AUD $450.00

Duration

5 Weeks

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

CL30101-15 Manage liability claims

This unit provides the skills and knowledge required to receive, investigate, analyse, document and determine the validity of a client’s insurance claim. It is aimed at insurance claims professionals who work in small or large insurance businesses dealing with retail and / or commercial clients.

Developing their research, critical thinking and communication skills, students will learn how to efficiently collect and collate all applicable information relating to a client’s claim. During this process, they will identify and obtain any new information required while maintaining strict confidentiality.

The unit will also cover the importance of investigating a client’s claim to determine its validity and eligibility in relation to the client’s insurance policy. Students will be taught how to effectively create and maintain documentation as well as how to communicate with the client and all other internal and external stakeholders throughout the claims process.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• obtain, investigate and collate all information on a client’s insurance claim
• analyse and determine the validity of a client’s insurance claim
• develop and maintain applicable business reports and records
• communicate the status of the claim and other applicable information to all relevant stakeholders.

Competencies

FNSISV405 - Analyse insurance claims

Price

AUD $450.00

Duration

5 Weeks

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

CL30102-15 Settle liability claims

This unit provides the skills and knowledge required to appropriately and efficiently settle liability insurance claims. It covers identifying, analysing and resolving any issues with a client’s claim, and determining and finalising appropriate settlement options.

The unit is aimed at insurance claims professionals who work in small or large insurance businesses dealing with retail and / or commercial clients. It will develop the analytical, assessment and negotiation skills required to effectively settle a client’s liability claim in accordance with the terms and conditions of their liability insurance policy.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• determine the conditions of a client’s liability claims settlement in accordance with their policy
• negotiate and communicate with the client the terms and conditions of settlement
• develop and submit appropriate documentation to finalise the settlement
• identify and implement any required changes to the policy or claims procedures
• update applicable business reports and records.

Price

AUD $450.00

Duration

5 Weeks

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

CL30201-15 Manage personal claims

This unit provides the skills and knowledge required to efficiently manage client personal claims such as major losses and personal injury.

The unit is aimed at insurance claims professionals who work in small or large insurance businesses dealing with retail and / or commercial clients. It will develop the interpersonal, communication, analytical and management skills required to effectively assess a client’s personal claim validity, evaluate the claim’s impact on the insurance business and the client, manage the client relationship and appropriately communicate the outcome of the claim to the client and business.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• analyse and determine the validity of a client’s personal claim
• evaluate the impact of the claim on both the client and the business
• identify and manage additional business support when required
• identify and implement any required changes to the policy or claims procedures
• communicate the outcome of the claim
• update applicable business reports and records.

Competencies

• FNSISV510 Manage non-routine and complex claims

Price

AUD $450.00

Duration

Skills Unit (5 weeks)

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

CL30202-15 Settle personal claims

This unit provides the skills and knowledge required to appropriately and efficiently settle a personal insurance claim such as a major loss or personal injury. It covers identifying, analysing and resolving any issues with a client’s claim, and determining and finalising appropriate settlement options.

The unit is aimed at insurance claims professionals who work in small or large insurance businesses dealing with retail and / or commercial clients. It will develop the analytical, assessment and negotiation skills required to effectively settle a client’s personal claim in accordance with the terms and conditions of their personal insurance policy.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• determine the conditions of a client’s personal claim settlement in accordance with their policy
• negotiate and communicate with the client the terms and conditions of settlement
• develop and submit appropriate documentation to finalise the settlement
• identify and implement any required changes to the policy or claims procedures
• update applicable business reports and records.

Competencies

• FNSISV511 Settle non-routine and complex claims

Price

AUD $450.00

Duration

Skills Unit (5 weeks)

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

CL30301-15 Manage industrial special risks (ISR) claims

This unit provides the skills and knowledge required to manage industrial special risks (ISR) insurance claims. It covers all aspects of the claims process, from receiving and assessing to accepting or declining the claim.

The unit is aimed at insurance claims professionals who work in small or large insurance businesses dealing with retail and / or commercial clients. It will develop the interpersonal, communication and management skills required to effectively assess a client’s ISR claim validity, evaluate its impact on the insurance business and client, determine options based on the insurance policy, manage the client relationship and appropriately communicate the outcome of the claim to the client and insurance business.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• analyse and determine the validity of a client’s ISR claim
• evaluate the impact of the claim on both the client and the insurance business
• determine the available options based on the client’s insurance policy
• identify and manage any additional business support required
• identify and implement any required changes to the policy or claims procedures
• communicate the outcome of the claim
• update applicable business reports and records.

Competencies

• FNSISV510 Manage non-routine and complex claims

Price

AUD $450.00

Duration

Skills Unit (5 weeks)

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

CL30302-15 Settle industrial special risks (ISR) claims

This unit provides the skills and knowledge required to appropriately and efficiently settle industrial special risks (ISR) insurance claims. It covers identifying, analysing and resolving any issues with a client’s claim, and determining and finalising appropriate settlement options.

The unit is aimed at insurance claims professionals who work in small or large insurance businesses dealing with retail and / or commercial clients. It will develop the analytical, assessment and negotiation skills required to effectively settle a client’s ISR claim in accordance with the terms and conditions of their ISR insurance policy.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• determine the conditions of a client’s ISR claim settlement in accordance with their policy
• negotiate and communicate with the client the terms and conditions of settlement
• develop and submit appropriate documentation to finalise the settlement
• identify and implement any required changes to the policy or claims procedures
• update applicable business reports and records.

Competencies

• FNSISV511 Settle non-routine and complex claims

Price

AUD $450.00

Duration

Skills Unit (5 weeks)

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

GE20001-15 Resolve disputes

This unit provides the skills and knowledge required to effectively investigate, negotiate and resolve disputes — such as a dispute regarding an insurance claim — between an insurance organisation and their customer. It is aimed at insurance professionals who work in small or large insurance businesses dealing with retail and / or commercial clients.

The unit covers all aspects of the dispute-handling process, from receiving a customer complaint and establishing its validity to negotiating and implementing a resolution to the dispute. Students will learn a variety of negotiation styles, and they will gain an understanding of personality types in order to choose the most appropriate negotiation style for a particular customer.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• investigate a client dispute
• establish the validity of a dispute
• determine the appropriate action to be taken
• negotiate and resolve the dispute with the client
• finalise the dispute.

Competencies

• FNSCUS402 Resolve disputes

Price

AUD 450.00

Duration

Skills Unit (5 weeks)

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

GE20002-15 Understand general insurance products and policies

This unit provides the skills and knowledge required to develop and maintain an in-depth knowledge of the financial products and services provided by an insurance organisation (or a third party) and how they may be applied to client needs.

It is aimed at insurance professionals who work in small or large insurance organisations dealing with retail and / or commercial clients. This unit will provide students with an in-depth knowledge of the types of financial products and services provided by an insurance organisation (or a third party) and the organisational legal requirements associated with providing these to a client.

It will also develop the communication, analytical and interpersonal skills required to determine the best and most appropriate products and services for a client, and the ability to effectively communicate recommendations and all legally required information, ensuring the client can make an informed decision.

This unit is available for both the Australian and New Zealand insurance markets.

Learning Outcomes

On completion of this unit students will be able to:

• develop and maintain an in-depth knowledge of the financial products and services provided by an insurance organisation (or third party)
• develop, maintain and implement all legal requirements associated with providing financial products and services
• analyse and understand a client’s needs and match them with the appropriate financial products and services
• effectively communicate recommendations for the most appropriate financial products and services and all legally required information to a client to ensure they are able to make an informed decision.

Competencies

• FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Price

AUD $450.00

Duration

Skills Unit (5 weeks)

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

GE20003-15 Understand and apply insurance terminology

This unit provides the skills and knowledge required to understand and use insurance industry and specialist terminology.

It's aimed at insurance professionals who work in small or large insurance businesses dealing with retail and / or commercial clients, and will provide insurance professionals with an in-depth understanding and knowledge of industry and specialist terminology and jargon used in the insurance industry.

The unit will address the communication and writing abilities required to use specialist terminology. It will also provide the skills necessary to communicate verbally using specialist terminology when dealing with colleagues, insurers, clients and other stakeholders.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• interpret documents and instructions containing specialist terminology
• use specialist terminology in the appropriate context
• apply specialist terminology to the completion of insurance claim tasks
• extend their understanding of specialist terminology when needed.

Competencies

• FNSISV406 Use specialist terminology in insurance claims

Price

AUD $450.00

Duration

Skills Unit (5 weeks)

CIP Points

0

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

GE30003-15 Analyse the insurance market

This unit provides the skills and knowledge required to effectively observe and assess the external insurance market, and the internal environment in order to identify and take advantage of new business opportunities.

The unit is aimed at insurance professionals who work in small or large insurance businesses dealing with retail and / or commercial clients. It will provide students with an in-depth understanding of how to monitor and evaluate the external market as well as their organisation’s current situation.

Students will also develop the skills and knowledge needed to complete a SWOT analysis based on their evaluation, and learn how to summarise their findings and recommendations in a business case report and / or presentation.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• monitor, collect, analyse and understand information on the external insurance environment
• monitor, collect, analyse and understand information on an organisation’s current situation (internal environment)
• understand and complete a SWOT analysis
• identify and determine the viability of new business opportunities
• develop a business case report and / or presentation that summarises findings and presents recommendations to the appropriate stakeholders.

Competencies

• FNSSAM502 Assess market needs

Price

AUD $450.00

Duration

Skills Unit (5 weeks)

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

GE30004-15 General insurance law and regulation

This unit provides the skills and knowledge required to ensure compliance on an organisational level with finance industry regulations and insurance industry codes of practice.

It is aimed at insurance professionals who work in small or large insurance businesses dealing with retail and / or commercial clients. This unit will advise students of the relevant and current finance industry regulations and industry codes of practice. It will also develop the skills needed to implement, maintain, and communicate the relevant regulations and codes of practice to a range of personnel, ensuring organisational compliance and achievement of quality standards.

Learning Outcomes

On completion of this unit students will be able to:

• identify and implement regulatory requirements and codes of practice
• identify and implement ongoing changes to regulatory requirements and codes of practice
• communicate regulatory requirements and codes of practice to a range of personnel
• ensure organisational compliance with regulatory requirements and codes of practice
• develop and maintain statutory records.

Competencies

• FNSFMK505 - Comply with financial services regulation and industry codes of practice

Price

AUD $450.00

Duration

5 Weeks

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

LA20001-15 Inspect damage and develop scope of work

This unit provides the skills and knowledge required to inspect and assess a vehicle or property for claimable damage and provide a recommendation for the scope of work required. It is aimed at professionals who work in small or large insurance, or loss adjusting businesses dealing with retail and / or commercial clients.

Students will be taken through a number of real-life scenarios where they will have the opportunity to inspect and identify the vehicle or property damage, conduct a site inspection and risk assessment, consult and obtain third party expert opinions, collate all information, and develop a damage report and scope of work required for the insurer.

The unit will also provide an overview of the General Insurance Code of Practice and Insurance Contracts Act.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• inspect and assess a vehicle or property for damage
• consult with and obtain third party expert opinions
• determine the extent of the damage and document it in a damage report
• develop and submit to the insurer the recommended scope of work.

Competencies

FNSIGN404 Inspect damage and develop scope of work

Price

AUD $450.00

Duration

5 Weeks

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

UW20002-15 Understand the core processes of underwriting

This unit provides the skills and knowledge required to understand the underwriting process. It is aimed at insurance professionals who work in small or large insurance businesses dealing with retail and / or commercial clients.

The unit will provide students with an in-depth understanding of all facets of the underwriting process, from receiving and assessing an application for insurance to developing and recommending an appropriate insurance policy.

Students will find out how to develop a report that clearly communicates their recommendations to internal business stakeholders and obtain and action stakeholder feedback. They will learn how to create and submit a quotation; negotiate the terms of the policy with the insured or their broker; assess any new information; obtain approval from internal stakeholders; and finally prepare and issue policy documents.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• determine if a risk associated with a new client’s insurance policy is acceptable
• decide which terms and conditions should apply to the policy
• communicate the result of the risk assessment and the insurance policy quotation to the client
• understand and evaluate the client’s feedback
• negotiate changes to the policy offer
• finalise documentation and confirm the insurance policy

Competencies

• FNSISV402 Underwrite new business

Price

AUD 375.00

Duration

Skills Unit (5 weeks)

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

UW20003-15 Issues of renewal business

This unit provides the skills and knowledge required to underwrite the renewal of a client’s insurance policy. It is aimed at insurance professionals who work in small or large insurance businesses dealing with retail and / or commercial clients.

Students will develop a full understanding of the renewal process, including:

• preparing and sending an invitation for renewal to the client
• requesting additional or updated information from the client
• analysing client information and conducting a risk assessment
• finalising the renewed policy’s terms and conditions
• issuing a renewal offer.

The unit will also provide students with the training required to effectively negotiate a renewal with the client and, based on the outcome, decline (lapse or cancel) or renew the insurance policy, and prepare and maintain the relevant records and documentation.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• prepare and submit an invitation to a client to renew an insurance policy
• request, collect and analyse client information in order to conduct a risk assessment
• determine terms and conditions based on the risk assessment outcome
• communicate the result of risk assessment
• evaluate client response
• negotiate agreement
• cancel, lapse or renew cover.

Competencies

FNSISV404 Underwrite renewal business

Price

AUD $450.00

Duration

5 Weeks

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

UW30301-15 Issue industrial special risks contracts

This unit provides the skills and knowledge required to effectively issue a new industrial special risks (ISR) insurance policy contract. It is aimed at insurance professionals who work in small or large insurance businesses dealing with retail and / or commercial clients.

The unit will cover the various forms of ISR as well as the process of underwriting an ISR policy: receiving a request for a quote from a broker or client; obtaining and analysing all relevant information; assessing the risk; determining appropriate terms and conditions; preparing documentation; and issuing the quote. Students will also increase their understanding of the Insurance Contracts Act 1984, explore their own organisation’s ISR policy and learn how to apply an ISR rating tool when conducting a risk assessment.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• determine if a quote request is for an ISR quote
• collect and collate all relevant information
• conduct a risk assessment using an ISR rating tool
• determine the terms and conditions of an ISR policy
• prepare and issue an ISR quote
• prepare and issue a ISR insurance policy contract.

Competencies

• FNSISV501 Issue contracts of insurance covering non-routine and complex situations

Price

AUD 375.00

Duration

Skills Unit (5 weeks)

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

 

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