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The Diploma of General Insurance is designed for general insurance employees who lead a claims or underwriting team, handle complex claims, underwrite complex risks, initiate and respond to legal action in relation to claims, survey risk exposure, implement claims recovery and review portfolio performance.

COURSE STRUCTURE

The Diploma is comprised of 4 modules. The Diploma modules are paired under specialty classes, each of which includes one module on underwriting and one on claims management. Students must complete at least one whole specialty class (two modules) as well as the Risk Management module (GI512) which is compulsory for all diploma students. Students can then select the remaining module according to work requirements and aspirations.

Specialty classes:

• Liability
• Personal lines
• Commercial lines
• Marine

Pre-requisites

• Certificate IV in General Insurance (FNS15)
• CII Certificate in Insurance
• COI Certificate of Insurance
• Degree in Insurance

Price

AUD $1030.00 PER MODULE

 

Compulsory Module

GI512-15 Risk Management

The Risk Management module is compulsory for all Diploma students and covers the benefits and process of risk management, the treatment options and methods of transferring and financing risks. This module also looks at identifying and reviewing loss trends and changes in risk exposure as well as how to assess whether changes to programs are required.

Learning Outcomes

Upon completion of the program, participants should be able to:

• Explain the principal benefits of risk management
• Explain the risk management process, establishing the context, risk identification, analysis and evaluation
• Explain treatment options and methods of transferring and financing risks
• Explain how to identify and review loss trends and changes in risk exposures. Competencies
• BSBRSK501 Manage risk
• BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control
• FNSRSK501 Undertake risk identification
• FNSRSK502 Assess risks

Price

AUD $1030.00

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions.

Online Exam

Pass Grade: 50%

 

Elective Modules

GI501-15 Liability Claims Management

GI501-15 Liability Claims Management

Covers the general principles of managing liability claims and the start-to-end process of evaluating non-routine liability claims, including participating in negotiations, resolving disputes, finalising settlements and reviewing claims performance.

Learning Outcomes

Upon completion of the program, participants should be able to:

• Explain the general principles of managing liability claims
• Evaluate non–routine liability claims
• Participate in negotiations
• Resolve claims disputes
• Finalise claims settlements
• Review claims performance.

Competencies

• FNSISV510 Manage non-routine and complex claims
• FNSISV511 Settle non-routine and complex claims

Price

AUD $1030.00

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions

Online Exam

Pass Grade: 50%

GI502-15 Liability Underwriting Management

GI502-15 Liability Underwriting Management

Covers analysing liability risks, policy wording for liability risks, underwriting liability risks, providing a quote, negotiating with brokers, reviewing and interpreting portfolio performance.

Learning Outcomes

Upon completion of the program, participants should be able to:

• Analyse liability risks
• Determine a policy wording for liability risks
• Underwrite liability risks
• Provide a quotation
• Negotiate with brokers
• Review and interpret portfolio performance.

Competencies

• FNSISV501 Issue contracts of insurance covering non-routine and complex situations
• FNSISV502 Review operational performance of the portfolio

Price

AUD $1030.00

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions

Online Exam

Pass Grade: 50%

GI503-15 Personal Lines Claims Management

GI503-15 Personal Lines Claims Management

Covers the start-to-end process of handling a personal lines claim, including processing and finalising both routine and non-routine claims settlements, processing facultative and treaty claims, resolving claims disputes and reviewing settlements and policies and procedures.

Learning Outcomes

Upon completion of the program, participants should be able to:

• Explain the general principles and issues related to personal lines claims management
• Process claims settlements and finalise claims, both routine and non–routine
• Analyse and assess non-routine claims
• Resolve claims disputes
• Participate in negotiations
• Review claims settlements policies and procedures.

Competencies

• FNSISV510 Manage non-routine and complex claims
• FNSISV511 Settle non-routine and complex claims

Price

AUD $1030.00

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions

Online Exam

Pass Grade: 50%

GI504-15 Personal Lines Underwriting Management

GI504-15 Personal Lines Underwriting Management

Covers the principles of personal lines underwriting, analysing risks and choosing a policy form and modifying as necessary, and providing a quotation.

Learning Outcomes

Upon completion of the program, participants should be able to:

• Explain the general principles of personal lines insurance underwriting
• Evaluate a proposal and the risk exposures inherent in personal lines
• Analyse and categorise risk and decide the proposed basis for cover
• Provide quotation
• Choose a policy form and modify according to basis of agreement.

Competencies

• FNSISV501 Issue contracts of insurance covering non-routine and complex situations
• FNSISV502 Review operational performance of the portfolio

Price

AUD $1030.00

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions

Online Exam

Pass Grade: 50%

GI505-15 Commercial Lines Claims Management

GI505-15 Commercial Lines Claims Management

Covers the principles and processes of commercial lines claims including commercial lines property and motor claims, portfolio management, negotiating settlement and using dispute settlement processes.

Learning Outcomes

Upon completion of the program, participants should be able to:

• Explain the general principles and processes of commercial lines claims
• Process commercial lines insurance claims
• Contribute to portfolio management
• Settle non–routine, complex claims.

Competencies

• FNSISV510 Manage non-routine and complex claims
• FNSISV511 Settle non-routine and complex claims

Price

AUD $1030.00

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions

Online Exam

Pass Grade: 50%

GI506-15 Commercial Lines Underwriting Management

Covers the principles and processes of underwriting commercial lines (property), portfolio management, negotiating settlement and dispute settlement processes.

Learning Outcomes

Upon completion of the program, participants should be able to:

• Explain the general principles and processes of underwriting commercial lines
• Underwrite commercial lines insurances
• Contribute to portfolio management.

Competencies

• FNSISV501 Issue contracts of insurance covering non-routine and complex situations
• FNSISV502 Review operational performance of the portfolio

Price

AUD $1030.00

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions

Online Exam

Pass Grade: 50%

GI507-15 Marine Claims Management

Covers the legal terms and concepts, and explains the process, principles and adjustment of claims. It also covers the general average and salvage and their application to hull and cargo claims and analysis, and adjustments to marine land-based claims.

Learning Outcomes

Upon completion of the program, participants should be able to:

• Explain legal terms, concepts and claims in relation to marine insurance
• Explain the claims process for marine claims
• Explain the principles of marine claims and adjustments
• Explain general average and salvage and their application to hull and cargo claims
• Outline the categories of loss claimable under marine insurance
• Analyse and adjust marine land–based transit insurance claims.

Competencies

• FNSISV510 Manage non-routine and complex claims
• FNSISV511 Settle non-routine and complex claims

Price

AUD $1030.00

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions

Online Exam

Pass Grade: 50%

GI508-15 Marine Underwriting Management

Explains the legal terms, concepts, principles and classes of marine insurance. It also explains risk factors, carriers’ liability, marine liability insurance, cargo insurance for marine ventures and inland transit and covers reviewing performance of marine portfolios.

Learning Outcomes

Upon completion of the program, participants should be able to:

• Explain legal terms and concepts and examine the principles and classes of marine insurance
• Explain marine hull and pleasure craft insurance
• Explain marine liability insurance and cargo insurance for marine ventures and inland transit
• Explain carriers’ liability insurance
• Explain and assess risk factors
• Outline the different types of marine liability insurance
• Examine marine insurance proposals and policy wordings
• Review the operational performance of marine portfolios.

Competencies

• FNSISV501 Issue contracts of insurance covering non-routine and complex situations
• FNSISV502 Review operational performance of the portfolio

Price

AUD $1030.00

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions

Online Exam

Pass Grade: 50%

GI511-15 Reinsurance

Covers the need for and purpose of reinsurance, how to comply with requirements, the process of placement, how to process facultative and treaty claims and how to calculate the costs of recovery – including reinstatements of reinsurance claims.

Learning Outcomes

Upon completion of the program, participants should be able to:

• Explain the need for and purpose of reinsurance
• Identify and describe the different methods of reinsurance
• Comply with the reinsurance requirements of an insurer
• Explain the process of reinsurance placement
• Outline how to process facultative and treaty reinsurance claims
• Demonstrate how to calculate the recovery, including reinstatements, of reinsurance claims.

Competencies

• FNSISV504 Negotiate treaty reinsurance

Price

AUD $1030.00

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions

Online Exam

Pass Grade: 50%

 

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