Tel: +254 723 334 408 | +254 20 6530298
Email: info@iiea.co.ke

ANZIIF’s Diploma of Insurance Broking is now delivered via our newly developed Skills Units.

With the flexibility to study where and when best suits, units are delivered online, and are five or seven weeks long. All Skills Units are formally recognised, and have been designed to be applied directly to the workplace.

Brokers can focus on the areas of business they wish to develop, taking units as standalone short courses or, if desired, units can be combined to attain a formal qualification, such as the Diploma of Insurance Broking. Brokers who choose to attain the Diploma will upon completion become CIP members of ANZIIF.

Course Structure

This Diploma comprises nine Skills Units that are designed for insurance broking professionals working in small or large broking businesses that deal with retail and / or commercial clients. Each unit aims to develop specific technical knowledge and skills required to effectively manage a broking business, and provide quality insurance services to clients.

Brokers can focus on the areas of business they wish to develop, taking units as standalone short courses or, if desired, units can be combined to attain the full Diploma of Insurance Broking.

Pre-requisites

• COP
• Certificate in Insurance
• Degree in any discipline

Price

AUD $325.00 PER MODULE

 

Skills Units

BR30001-15 Provide professional insurance broking services and advice

This unit is aimed at insurance professionals who work in small or large broking businesses dealing with retail and/or commercial clients. People in this role require high-level communication and administration skills to provide broking assistance and a range of client services, such as risk advice that requires specialist knowledge.

Students who complete this unit will gain the skills and knowledge required to analyse a client’s insurance needs and provide advice ethically and professionally in compliance with industry regulations and codes of practice.

The unit also covers all aspects of providing insurance broking services to clients, including:

• dealing with the initial inquiry for insurance broking services
• identifying and implementing an appropriate insurance program
• dealing with a client’s insurance claim and providing follow-up services.

Learning Outcomes

On completion, students will be able to:

• respond to client inquiries for broking services
• establish a professional relationship with a client and identify their objectives, needs and financial situation
• analyse a client’s objectives, needs, financial situation and risk profile to develop appropriate strategies and solutions
• present appropriate strategies and solutions to a client, and negotiate a financial plan, policy or transaction
• work with the client to provide an insurance program, policy or transaction and complete documentation
• place and confirm client insurances with the insurer
• confirm cover with client
• provide ongoing service where requested by the client
• provide a claims service to the client.

Competencies

• FNSIBK406 Deliver professional insurance broking services

Price

AUD $325.00

Duration

Skills Unit (7 weeks)

Education Pathway

This unit contributes towards the following:

• Diploma of Insurance Broking (FNS15)
• Tier 1 Insurance Broking Compliance

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 2 case-based interactive scenarios.

BR30002-15 Analyse and amend a broking client's insurance program

This unit provides the skills and knowledge required to analyse, identify and implement insurance program changes for an insurance broking client, including undertaking a review of the client’s existing insurance program and history.

This unit is aimed at insurance professionals who work in small or large broking businesses dealing with retail and / or commercial clients. This unit will develop the interpersonal, analytical and communication skills needed to effectively monitor and anticipate a client’s ongoing needs, identify new and changed risks, negotiate insurance program changes with the insurer, and communicate to a client the available options and recommendations for new products or changes to their existing insurance program.

Learning Outcomes

On completion of this unit students will be able to:

• identify required risk changes to an insurance program
• negotiate changes with the insurer
• communicate available options to the client
• obtain and confirm client instructions for program amendments
• provide ongoing service where requested by the client and
• identify significant risk changes that impact a client portfolio
• negotiate complex changes and / or renewals with the insurer
• communicate available options to the client
• obtain and confirm client instructions for complex program amendments and / or renewal

Competencies

• FNSIBK508 Implement changes to broking client's insurance program
• FNSIBK514 Manage a complex risk portfolio for a broking client

Price

AUD $325.00

Duration

Skills Unit (7 weeks)

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 2 case-based interactive scenarios.

BR30003-15 Prepare a submission for new business

This unit provides the skills and knowledge required to determine and prepare a submission for new insurance broking business for both retail and commercial clients. This unit is aimed at insurance professionals who work in small or large broking businesses dealing with retail and / or commercial clients. It will develop the communication, interpersonal and analytical skills required to develop and maintain a new client relationship, determine the client’s needs and risk profile, identify appropriate insurance products and services, and collate and distribute all relevant information to clients in a written submission.

The unit will also cover the skills and knowledge required to provide general and personal insurance advice to retail clients.

Learning Outcomes

On completion of this unit students will be able to:

• identify a prospective new client
• establish, develop and maintain a new client relationship
• identify and analyse a new client’s needs and risk profile
• identify and develop an appropriate insurance program
• provide general and personal insurance advice to a new retail client
• provide appropriate insurance program recommendations to a new client
• collate all information, and effectively communicate all recommendations and options in a written submission to a prospective new client.

Competencies

• FNSIBK513 Prepare a submission for new business

Price

AUD $325.00

Duration

Skills Unit (5 weeks)

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

 

BR30004-15 Review and improve service performance

This unit provides the training required to collect, analyse, and review quantitative and qualitative data in relation to the service provided to insurance broking clients.

This unit is aimed at insurance professionals who work in small or large broking businesses dealing with retail and / or commercial clients. It will develop the skills and knowledge required to develop and implement a service performance review, collect and analyse performance data, and create and rollout a strategy to improve performance.

Learning Outcomes

On completion of this unit students will be able to:

• establish and implement a system to review service performance
• analyse performance data
• determine and implement the action required to improve performance standards
• establish a system to monitor performance standards.

Competencies

FNSIBK507 - Review service performance

Price

AUD $325.00

Duration

5 Weeks

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

BR30005-15 Negotiate broking client claims

This unit provides the skills and knowledge required to negotiate client claim settlements with insurers.

This unit is aimed at insurance professionals who work in small or large broking businesses dealing with retail and / or commercial clients. It will develop the interpersonal, analytical and communication skills required to research and analyse a client’s claim against their insurance policy, identify and clarify points of difference and crucial issues, develop a case, and negotiate a claims settlement with the insurer on the client’s behalf.

Learning Outcomes

On completion of this unit students will be able to:

• analyse and compare a client’s claim against their policy
• identify points of difference and crucial issues
• prepare and submit a case and negotiate a settlement with the insurer
• communicate the terms of settlement to the client
• update and maintain required files and records.

Competencies

FNSIBK512 - Negotiate complex claims settlement for insurance broking client

Price

AUD $325.00

Duration

5 Weeks

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

BR30007-15 Establish broking client loss control programs

This unit provides the skills and knowledge required to develop and implement an ongoing monitoring and review system that identifies insurance loss trends, and provides the information required to establish an appropriate loss control program. This unit is aimed at insurance professionals who work in small or large broking businesses dealing with retail and / or commercial clients. It will develop the analytical skills required to collect and examine data, identify trends, and apply this information to create an effective loss control program.

Learning Outcomes

On completion of this unit students will be able to:

• develop and implement a monitoring and review system
• gather and analyse data from a client’s insurance program
• identify insurance loss trends from a client’s insurance program
• establish a loss reporting program
• analyse and understand the information gathered from the loss reporting program
• determine and effectively communicate recommendations for changes to a client’s insurance program to minimise loss.

Competencies

• FNSIBK515 - Monitor broking client requirements and establish loss control programs

Price

AUD $325.00

Duration

5 Weeks

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

GE20002-15 Understand general insurance products and policies

This unit provides the skills and knowledge required to develop and maintain an in-depth knowledge of the financial products and services provided by an insurance organisation (or a third party) and how they may be applied to client needs.

It is aimed at insurance professionals who work in small or large insurance organisations dealing with retail and / or commercial clients. This unit will provide students with an in-depth knowledge of the types of financial products and services provided by an insurance organisation (or a third party) and the organisational legal requirements associated with providing these to a client.

It will also develop the communication, analytical and interpersonal skills required to determine the best and most appropriate products and services for a client, and the ability to effectively communicate recommendations and all legally required information, ensuring the client can make an informed decision.

This unit is available for both the Australian and New Zealand insurance markets.

Learning Outcomes

On completion of this unit students will be able to:

• develop and maintain an in-depth knowledge of the financial products and services provided by an insurance organisation (or third party)
• develop, maintain and implement all legal requirements associated with providing financial products and services
• analyse and understand a client’s needs and match them with the appropriate financial products and services
• effectively communicate recommendations for the most appropriate financial products and services and all legally required information to a client to ensure they are able to make an informed decision.

Competencies

• FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Price

AUD $325.00

Duration

Skills Unit (5 weeks)

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

GE30003-15 Analyse the insurance market

This unit provides the skills and knowledge required to effectively observe and assess the external insurance market, and the internal environment in order to identify and take advantage of new business opportunities.

The unit is aimed at insurance professionals who work in small or large insurance businesses dealing with retail and / or commercial clients. It will provide students with an in-depth understanding of how to monitor and evaluate the external market as well as their organisation’s current situation.

Students will also develop the skills and knowledge needed to complete a SWOT analysis based on their evaluation, and learn how to summarise their findings and recommendations in a business case report and / or presentation.

Learning Outcomes

On completion of this unit, students will be able to effectively:

• monitor, collect, analyse and understand information on the external insurance environment
• monitor, collect, analyse and understand information on an organisation’s current situation (internal environment)
• understand and complete a SWOT analysis
• identify and determine the viability of new business opportunities
• develop a business case report and / or presentation that summarises findings and presents recommendations to the appropriate stakeholders.

Competencies

• FNSSAM502 Assess market needs

Price

AUD $325.00

Duration

Skills Unit (5 weeks)

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

GE30004-15 General insurance law and regulation

This unit provides the skills and knowledge required to ensure compliance on an organisational level with finance industry regulations and insurance industry codes of practice.

It is aimed at insurance professionals who work in small or large insurance businesses dealing with retail and / or commercial clients. This unit will advise students of the relevant and current finance industry regulations and industry codes of practice. It will also develop the skills needed to implement, maintain, and communicate the relevant regulations and codes of practice to a range of personnel, ensuring organisational compliance and achievement of quality standards.

Learning Outcomes

On completion of this unit students will be able to:

• identify and implement regulatory requirements and codes of practice
• identify and implement ongoing changes to regulatory requirements and codes of practice
• communicate regulatory requirements and codes of practice to a range of personnel
• ensure organisational compliance with regulatory requirements and codes of practice
• develop and maintain statutory records.

Competencies

• FNSFMK505 - Comply with financial services regulation and industry codes of practice

Price

AUD $325.00

Duration

5 Weeks

CIP Points

10

Assessment

Assessment for this Unit includes an exam and 1 case-based interactive scenario.

 

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