Explains the impact of the economic environment on financial services products, explores creating a relationship with the client in order to establish general insurance needs and thereby identify appropriate products.

Learning Outcomes

Upon completion of the program, participants should be able to:

• identify the potential impacts that the economic environment can have on the financial services sector
• understand the roles and relationships of financial services organisations, advisers and brokers
• understand regulations pertaining to the definition of retail clients and to the authorisation, licensing and permitted scope of services of financial advisers and brokers
• understand the code of practice that applies to the general insurance industry
• identify general insurance products available on the market
• discuss the impact of taxation on general insurance transactions
• maintain knowledge of relevant legislation and products
• understand regulations pertaining to prescribed classes of insurance and to exclusions in insurance contracts
• establish relationships with customers
• establish communication skills
• understand requirements related to disclosure of capacity
• understand regulations pertaining to privacy and to the hawking prohibitions (Australia)
• identify client objectives, needs and financial situation
• analyse client objectives, needs, financial situation and risk profile
• develop appropriate strategies and solutions
• present appropriate strategies and solutions to the client
• negotiate financial plan, policy or transaction with the client
• coordinate implementation of an agreed plan, policy or transaction
• complete necessary documentation
• explain requirements for providing point-of-sale and service documentation (e.g. FSG, PDS, SoA) to retail clients
• present an appropriate level of knowledge about regulations pertaining to the duty of disclosure and interim cover
• maintain necessary documentation
• provide ongoing service where requested by a client
• monitor feedback and report on service delivery
• establish if a dispute exists
• evidence an appropriate level of knowledge about regulations pertaining to dispute resolution
• investigate a dispute and determine actions to be taken
• resolve and finalise a dispute.

Competencies

• BSBCUS301 Deliver and monitor a service to customers
• FNSASIC301 Establish client relationship and analyse needs
• FNSASIC302 Develop, present and negotiate client solutions
• FNSCUS402 Resolve disputes
• FNSIAD501 Provide appropriate services, advice and products to clients

Price

AUD $ 865

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions

Online Exam

Pass Grade: 50%

Covers the range of products and policies available, and describes their structure, features and benefits. It also explains how emerging technologies have affected the insurance industry.

Learning Outcomes

Upon completion of the program, participants should be able to:

• read, interpret and, where necessary, draft documentation for general insurance purposes
• maintain product knowledge
• identify training obligations and relevant programs
• recognise changes affecting the financial services industry and apply them to daily work
• identify compliance implications of general insurance products, including Corporations Act requirements, industry code of practice requirements, other relevant Acts and legislation, and product disclosure statements
• identify the general insurance products and services that are available and explain the specific purpose of each
• clearly communicate to customers the important characteristics of a variety of general insurance products and services
• determine which general insurance product suits a given customer need
• recognise the key features of general insurance policies to facilitate comparisons of similar products.

Competencies

• FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Price

AUD $865.00

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions

Online Exam

Pass Grade: 50%

GI404-15 Introduction to General Insurance Underwriting

Covers the key categories of risk and the steps involved in managing risk. It also describes the functions of underwriting, the underwriting process and the most common forms of reinsurance, insurance contracts and processing proposals.

Learning Outcomes

Upon completion of the program, participants should be able to:

• recognise and classify risks for insurance purposes
• identify appropriate risk prevention and risk management methods
• recognise and apply organisational or industry sector standards for insurance policies and wordings
• identify and apply organisational underwriting guidelines
• explain the importance of gathering appropriate risk information
• explain the importance of policy wordings, terms and conditions
• recognise appropriate methods of reinsurance to manage risk
• identify and obtain risk information
• assess information against established risk acceptance criteria
• communicate the results of a risk assessment
• issue a quotation and interim cover
• recognise and adhere to relevant laws
• identify and enact appropriate procedures.

Competencies

• FNSISV401 Evaluate risk for new business

Price

AUD $865.00

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions

Online Exam

Pass Grade: 50%

GI406-15 New Zealand Insurance Law and Regulation

This module is for New Zealand students only and covers health and safety in the workplace as well as the Acts, regulations and the codes of practice that govern a general insurer’s day-to-day job as well as formal requirements for internal and external dispute resolution.

Learning Outcomes

Upon completion of this module, participants should be able to:

• Describe the legal system that operates in New Zealand
• Explain how common and statute laws are developed and interpreted
• Explain the major concepts of general insurance law
• Identify and describe the key provisions of the key pieces of legislation affecting the general insurance industry
• Explain the requirements for internal and external dispute resolution
• Explain how and why the privacy of customers’ information should be maintained
• Explain how privacy legislation affects the general insurance industry
• Explain the purpose of the Health and Safety in Employment Act, and the Health and Safety in Employment Amendment Act
• Outline key occupational safety and health requirements.

Competencies

• FNSCMP501 Comply with financial services legislation

Price

AUD $865.00

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions

Online Exam

Pass Grade: 50%

Describes the types of insurance policies available and covers the start-to-end process of handling a claim including registering claims, obtaining the relevant information from the client along with proper documentation, deciding whether further investigation is required and finalising claims.

Learning Outcomes

Upon completion of the program, participants should be able to:

• identify and understand organisational policies, procedures, guidelines and authorities
• refer and adhere to relevant laws and legislative Acts
• identify and comply with industry sector requirements
• maintain confidentiality of information in accordance with legislative requirements and industry principles
• identify and apply relevant industry sector and organisational policy wordings
• liaise with the claimant to listen to, share and understand important items of information
• effectively interpret submitted claim data
• identify appropriate questions to determine and confirm information
• identify information deficiencies
• provide information to reinsurers as appropriate
• collect all relevant information relating to a claim from appropriate sources
• undertake research to meet claims management criteria
• organise relevant information into a coherent body of knowledge
• maintain lines of communication with relevant parties to ensure awareness of claim status
• identify any needs for investigation and appoint appropriate service providers where necessary
• maintain records of information gathering activities and results, as in a diary system
• determine whether a valid claim exists and if the claimant is eligibile to claim under the policy
• effectively analyse claim information to determine its legitimacy
• apply organisational policy wording
• adhere to claims management criteria and authority levels
• refer missing information or abnormalities to an appropriate authority
• monitor and report on the progress of claims research as necessary
• follow company procedure to apply organisational procedures to settle a claim, perform calculations to achieve required outcomes and access and update records.

Competencies

• FNSISV405 Analyse insurance claims

Price

AUD $865.00

Duration

Standard (12 weeks)

Online Assignment

Pass Grade: Students must be assessed as competent in all assignment questions

Online Exam

Pass Grade: 50%

GIBF41-15 Business Fundamentals for General Insurance

This online unit describes the role of good customer service in building and maintaining the profitability of your organisation. The unit also describes how to identify, model and meet expected industry professional approaches to procedures, guidelines, policies, standards and ethical requirements.

In addition, the unit describes how to use, communicate and present information to develop/maintain effective working relationships and networks.

Finally, this unit addresses how to participate in occupational health and safety processes to protect work colleagues.

This Module has a workplace assessment in the form of a Workplace Skills Observation (WPO). The WPO is due within 6 weeks of you completing the online assessment.

Learning Outcomes

When you have completed this unit, you should be able to:

• identify the scope, sectors and responsibilities of the industry
• identify and apply financial services industry guidelines, procedures and legislation
• identify sustainability issues for the financial services industry
• manage information
• participate in and facilitate work team activities
• plan work to be completed, taking into consideration:
• time
• resources
• other constraints
• develop and maintain personal competency
• collect, analyse and communicate information and ideas
• develop trust and confidence
• develop and maintain networks and relationships
• manage difficulties into positive outcomes
• work safely
• implement workplace safety requirements
• participate in WHS consultative processes
• follow safety procedures.

Competencies

• • BSBLDR402 Lead effective workplace relationships
• • BSBWHS201 Contribute to health and safety of self and others
• • FNSINC401 Apply principles of professional practice to work in the financial services industry

Price

AUD $240.00

Duration

Open