Course level: Level 2 - Specialist
What does good conduct look like for a firm? What does it look like for customers? What are the impacts of poor conduct?
This accessible, online course will give you the skills and tools to address these issues.
Learn about conduct and conduct risk in the context of governance, risk and compliance frameworks
Review examples of good conduct and how they contribute to good customer and market outcomes
Get to grips with conduct in practice including the UK Senior Managers and Certification Regime, MiFID II, GDPR, handling complaints and vulnerable customers
ICA Specialist Certificates are designed for anyone wanting focused yet accessible knowledge in specific areas of risk. They are suitable either for those working in the first and second lines of defence looking to certify existing specialist areas of knowledge, or for those looking to increase their professional agility by learning about new areas of risk.
To get the most from the course, a good standard of English is required.
- Development of the conduct agenda.
- Core components of conduct risk.
- What does good conduct look like for a firm?
- Know your responsibilities and accountabilities.
- What does good conduct look like for customers?
- Meeting the customer's objectives ~ the outcomes-focused approach.
- The importance of good market conduct.
- Non-financial misconduct.
- Understanding a conduct framework in practice - the Senior Managers & Certification Regime (UK)
• Study in your own time and at your own pace
• Course can be completed in as little as 4 weeks but you will have access for up to 3 months
• Assessed by a 1 hour online multiple-choice exam
• Your results are available immediately
• Downloadable certificate to demonstrate your achievement
We have full syllabi available for all of our qualifications. Click here to download a syllabus for this course
In order to study for an ICA qualification, you will need to become a member of ICA. If you're not currently a member of the ICA, you will be required to register as an ICA student member.
Whether you are just starting out in your career, already hold an ICA qualification or are an experienced practitioner, there is a level appropriate for you and this will be activated at the same time as your course commences.
US$ 600
Course fees stated exclude VAT or local tax where applicable
These fees include a downloadable certificate which you are able to print. Should you require a hard copy posted, there is a fee of £50 plus VAT if applicable.
Membership Fee: $165* (Student membership)
*Payable unless you are already an ICA Member.
ICA qualifications, where stated, are awarded in association with Alliance Manchester Business School, the University of Manchester.
