Course Overview
The Certificate IV in General Insurance is designed for insurance professionals with up to one year of experience working in small or large insurance businesses with retail and/or commercial clients.
This qualification is made up of Skills Units which are mapped to the Australian Qualifications Framework and are appropriately contextualized for both the Australian and New Zealand markets, and are internationally portable.
Each unit aims to develop specific technical, analytical and interpersonal knowledge and skills required to:
- effectively provide support in handling and investigating customer insurance claims
- prepare and maintain relevant documentation
- answer customer inquiries.
On completion, students will also have developed:
- solid workplace relationship-building and communication skills
- a good understanding of the general insurance industry and the General Insurance Code of Practice.
Insurance professionals can focus on specific areas they wish to develop by taking units as standalone short courses — or, if desired, units can be combined to attain the full Certificate IV in General Insurance.
Course Structure
To be awarded the Certificate IV, students must complete THREE compulsory units plus:
- SEVEN units – choose from Electives
- TWO units – choose from Other