Customer Service Strategies for the Health Care Environment

Course Overview

To stay truly competitive in today’s health care environment, customer-facing organizations understand the value of making service a priority. To help you better serve your members, clients, and customers, AHIP’s Customer Service Strategies for the Health Care Environment online course provides you with the tools to turn your team into customer service stars, so your entire organization benefits.

What You’ll Learn
  • How to create a customer-driven organization
  • Discover time-tested strategies for improving relationships with customers, including how to address the most common customer complains
  • Become a better manager: learn how effectively manage and tap into the skills of today’s multi-generational workforce
  • Get a solid overview of the accreditation process and how it relates to customer service
  • Define leadership qualities and the roles of effective leaders
  • Explore new methods for monitoring problem areas
  • Take home new tools for analyzing business service cycles
  • Practice smart tactics for more effective communication
  • Remove the barriers to outstanding service
Who Should Take This Course
  • Account managers
  • Business solutions specialists
  • Call center employees
  • Consumer and customer advocates
  • Customer service representatives
  • Eligibility business analysts
  • Managers
  • Technical advisors

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