Insurance brokers play a critical role in helping individuals and organisations understand risk, navigate increasingly complex insurance markets and secure appropriate protection. Modern broking therefore requires considerably more than arranging insurance cover — it demands strong technical knowledge, professional judgement, client advisory capability, market understanding, regulatory awareness and the ability to represent clients effectively throughout the insurance lifecycle.
The Executive Certificate in Insurance Broking is a specialised, Africa-focused professional programme developed specifically for insurance brokers and brokerage professionals. It is designed to strengthen end-to-end professional competence across the broking function and position brokers as trusted professional advisors and claims advocates, capable of protecting client interests, navigating insurance markets and maintaining high standards of professional practice.
The programme follows the full professional lifecycle of insurance broking, developing capability in client engagement and needs analysis, risk profiling and assessment, preparation of insurer-ready risk submissions, insurance product and market analysis, insurer selection, negotiation and placement, policy structuring and servicing, claims advocacy, regulatory compliance and governance, broking operations and financial management, digital transformation, and leadership.
Particular emphasis is placed on practical broking environments across Africa, while recognising the regulatory and market realities of Kenya, East Africa and Southern Africa. Through applied learning, case studies and professional tools, participants develop the judgement and capabilities required to manage client relationships, evaluate risk, negotiate effectively with insurance markets, support clients through claims and contribute to professionally managed and sustainable brokerage businesses.
The programme is relevant to practising insurance brokers, brokerage executives and managers, account executives, client relationship professionals, placement and technical specialists, claims professionals and individuals seeking to develop advanced professional capability within insurance broking.
Across its 12 modules, the programme also addresses the changing future of broking, including insurtech and digital distribution, digital onboarding and e-policies, automation, AI and data analytics, cyber insurance and emerging risks, alongside management, strategy, governance and leadership within brokerage firms.