This course describes the skills and knowledge required to deliver insurance broking services to clients. It includes responding to client enquiries for broking services, undertaking risk assessments, and establishing arrangements for providing ongoing services.

This course describes the skills and knowledge that loss adjusters require to provide appropriate advice and services when loss adjusting theft, money and fidelity claims. First, it discusses a range of policies that cover these types of losses and outlines the range of policy features, terms and conditions they often have.

This course describes the skills and knowledge required to manage non-routine and complex insurance claims, including identifying non-standard issues,determining the business impact and managing all aspects of the claims resolution process.

This course describes the skills and knowledge required to calculate benefits and settle claims made under risk-based life insurance policies.

This course describes the skills and knowledge required to establish a customer’s requirements and expectations after a loss and report on the findings. It applies to individuals who may provide this service to organisations of various sizes and across a range of customer bases.