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Manage Non-Routine and Complex Liability Claims

This course describes the skills and knowledge required to manage non-routine and complex insurance claims, including: -

  • identifying non-standard issues
  • determining the business impact
  • managing all aspects of the claims resolution process.

Learning Outcomes

By the end of this learning workshop, you should be able to: -

  • Analyse claims to determine whether they are valid
  • Evaluate the impacts of claims
  • Determine settlement options
  • Manage support arrangements to resolve claims
  • Finalise claim process

Suitability

The course applies to those who apply specialist knowledge and functions when managing non-routine and complex insurance claims, such as major losses, bodily injury losses, long-term settlement, and claims involving legal procedures across international boundaries.

 

Day One

Analysing claims

In this module participants will: -

  • Learn about non-routine and complex claims
  • Explore different types of liability insurance
  • Understand conditions and exclusions relevant to liability insurance
  • Assess claims to determine whether they are valid and can be covered by the insurer
  • Check whether information provided is accurate.

What is covered

  • Liability claims management
  • Non-routine and complex claims
  • Types of liability claims
  • Is the policy current and relevant
  • Conditions specific to policy types
  • Exclusions specific to policy type
  • Without prejudice
  • The stadium collapse

Evaluating claims and appointing specialists

On completion of this module participants will be able to: -

  • Seek specialist advice
  • Learn about reinsurance and notification requirements
  • Analyse claims data
  • Set claims reserves
  • Explore ways to minimise losses.

What is Covered

  • Gathering information
  • Committing fraud
  • Specialists
  • Appointing a loss adjuster
  • Notifying the reinsurers
  • Investigation
  • Report
  • Setting a claim reserve
  • Compare claims to payment projections
  • Minimising the loss
  • Taking urgent action

 

Day Two

Determining settlement options and supporting claimants

On completion of this module participants will be able to: -

  • Investigate applicable legislation and industry requirements
  • Learn about professional privilege
  • Consider settlement strategies
  • Seek advice from colleagues and others
  • Support claimants.

What is Covered

  • Legislation and industry requirements
  • Industry Codes of Practice
  • Insurance Codes of Practice
  • Legal processes
  • Deciding on a resolution
  • Settlement strategies
  • Seeking advise on settlements
  • Get the contribution
  • Review the reserve
  • Support requirements

Recording information and changing procedures

On completion of this module participants will be able to: -

  • Employ mediation skills
  • Identify if changes are required to policies or procedures
  • Report your findings
  • Update records
  • Finalise files.

What is Covered

  • Dispute resolution
  • Reviewing indemnity
  • Identifying required changes to policy and procedures
  • Reporting findings and updating records

 

 

Event Information

Event Date 20-06-2024
Event End Date 21-06-2024
Capacity Unlimited
Registered 0
Individual Price 52,500
Attachment Manage Non-Routine and Complex Liability Claims.pdf

We are no longer accepting registration for this event